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12 answers foundWhat information should I provide to receive an accurate quotation?
Please share the product style, target quantity, destination country, preferred materials, dimensions, color requirements and packaging needs. Reference photos or drawings help our team prepare a more accurate proposal.
What is the typical minimum order quantity for swing products?
MOQ depends on the model, materials and customization level. Standard models commonly start from 30–50 sets, while mixed-container and project orders can be reviewed individually.
Can you customize colors, seats, dimensions and accessories?
Yes. We can adjust frame colors, seat combinations, dimensions, accessories, logos and packaging based on your market positioning and order quantity.
Can I order a sample before mass production?
Yes. A sample or pre-production unit can be arranged after the specification is confirmed. Sample cost, tooling requirements and delivery time are quoted according to the selected design.
Do your swing products support EN 71 or ASTM requirements?
We can develop products and prepare supporting documentation around the requirements of your target market. The applicable standard, testing scope and final configuration should be confirmed before sampling and production.
How is product quality controlled during production?
Our process includes incoming material checks, structural and finish inspections, production-stage checks, assembly verification and a final pre-shipment inspection based on the approved specification.
What is the usual production lead time?
Standard production usually takes around 30–45 days after order confirmation and deposit. Custom development, peak-season capacity and special packaging may affect the final schedule.
Which shipping terms and export services are available?
We commonly support FOB and CIF shipments, container loading plans, export packing and document coordination. The final Incoterm and port details will be confirmed in the quotation.
Can different swing models be combined in one container?
Mixed-container loading may be available when packaging dimensions, order quantities and production schedules are compatible. Send us your preferred model mix for a loading assessment.
Do you provide spare parts and after-sales support?
Yes. We can supply replacement hardware, seats and other service parts for confirmed models. Please provide the order number, product code and clear photos so our team can identify the correct part.
What should I do if cartons or parts are damaged on arrival?
Record the carton condition during unloading and send us the packing list, affected carton numbers, product photos and damage details. We will review the case and propose the appropriate replacement or service solution.
Can you supply private-label packaging and branded manuals?
Yes. Logo labels, color cartons, instruction manuals, barcode labels and other private-label materials can be developed after artwork and packaging specifications are approved.
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